Exchange Policy
As you know here at BoldSoul Boutique, we are a giveback company, a portion of your purchase has been used to help our children in Pestel, Haiti receive an education. We do not accept returns, only exchanges or Store Credit so that we can better ensure they receive consistant monthly contributions from our place of business.
Shipping: When will my order ship?
Once your order is successfully submitted, our team works hard to get your order packed and ready to ship to you within 2- 3 business days. You will then receive a notification via email that your order has been packed and on its way with a routing number. From there you can track your order, it may take a total of 3-5 business days to reach you.
When can I pick up my order?
Standard Orders
We typically have pickup's ready for you within 1-2 business days! Sometimes we need 1 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to be picked up and go home with you!
Can I add or remove items from my order if it is pickup in-store?
If you need to make any changes to your order, please contact us as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!
I accidentally selected "Pickup In-Store". Can I change this to ship to my address?
Please contact our customer service as soon as possible to make changes to your order! boldsoul333@gmail.com or call either one of our stores. We'll do our best to get your goodies to you as soon as we can!
Returns
What is your return policy?
Due to our giving back policy we only except exchanges or store credit. Our return policy is 14 Days. Unfortunately we can’t offer you a return after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. If you need to return it, send us an email at boldsoul333@gmail.com, you can return in store or you can send your item to:
BoldSoul Boutique
ATTN: Returns
200 Tanger Outlets Blvd, Suite 721 Pooler, GA 31322
*ALL CLEARANCE ITEMS ARE A **FINAL SALE** and are NOT ELIGIBLE for our regular return policy.*
Refunds
Refunds are accepted within 14 days upon delivery. If you are approved, then your refund will be processed in the form of a gift card or other merchandise.
Can I return items purchased online in stores?
Absolutely! We'd love for you to come visit us in store to exchange out your items within our policy guidelines! We have two incredibly stunning boutique storefronts in Pooler, Ga and Fleming Island, Florida! Be sure to check our hours first!
How long does it take to process my return?
Once the delivery man drops off your return at our boutique, your return will be processed within 3-5 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!
I returned an item and have not received my gift card code yet! What do I do?
If you have not received an email with your gift card code 5-7 business days after we have received it here, please let us know! You can shoot us an email at boldsoul333@gmail.com. Keep in mind that sometimes the email may filter into your junk or spam folder!
Merchandise MUST be exchanged within 14 days after purchase with your receipt. It must be in new condition (not worn or washed and tags still attached.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get many new styles every week and hope we can assist you in finding something new if your purchase doesn't work out!
All items will be inspected before a store credit is issued. Your exchange will not be accepted if the clothing smells of smoke, dog odor, body odor, make up stains, etc.
Return shipping is the responsibility of the customer.
